I noticed that the driver iteration used by HP was several iterations behind Intel's current driver. Since the AC 3160 is an Intel product, I went to the "drivers" page of Intel's website specifically for the AC 3160. WHAT? Of course this would be at no monetary charge to me however, the grief of being without my PC, and reloading data and software was a huge emotional event.
Obviously, I would be required to remove all my data and would be required to reinstall all software installed after initially receiving the computer 8 months ago. I objected, so I was sent a box to ship my computer off to a service center for 7-10 days where the reset would be performed. So after all that, the recommendation was to perform a factory reset. I'd have to restart the PC to refresh and identify the adapter, a problem I wasn't having before. I also noticed now I couldn't get the PC to recognize the adapter on wake up. They also turned off several of my "startup" services and was planning to leave them off until I objected, which also screwed up some of my services. They diagnosed the problem and as usual tried removing and downloading the drivers which had been done several times before. I contacted Tech Support Chat on numerous occasions and most recently several days ago. That worked for a while and suddenly, I again began having problems. I found the articles regarding unchecking the power saving mode. Shortly after I received my second "new" one which also came with the AC3160, I started having network disconnects when waking up from sleep mode. This is my second computer of this model as the first one failed miserably with Touch Pad issues and by the way AC 3160 failures, so HP requested I return it and they replaced it with a new one. I should mention that I am a long-time supporter of HP products. I have an 8 month old HP G0T55AV Envy 15T-K000 Notebook 64Bit Win 8.1 with 12GB Ram and of course the Intel AC 3160 Adapter. I was intrigued by the postings and suggested solutions to the AC 3160 Network Adapter issue. I have changed those power settings back, but I need to figure out if I have a hardware problem and how I go about getting it fixed. Now when it goes to sleep or turns off, it doesn't detect the network at all unless I reboot again. No change.Ģ) changed some settings in power management regarding "lid closing".
If I run the access point trouble shooter it restarts the access point which fixes the problem until it goes to sleep again.ġ) uninstalled and reinstalled the driver. When I run the trouble shooter it says there is something wrong wiht my access point (hardware).
The problem is that when I close the lid, have the machine go to sleep or turn the computer off, when it restarts it says that it can't connect. It's an Intel Duel-band AC3160 Wireless version 16.6.0.8 I bought an HP Envy M6 Notebook product# G5N44UA#ABA running Windows 8.1 64bit, and I'm having trouble with the wireless network adapter.
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